Accessibility for All
At Shoalhaven Family Medical Centres (SFMC), we believe that quality healthcare must be accessible to everyone, always.
We are proud to have implemented superior accessibility policies across all our General Practices, ensuring that no patient is left behind due to physical, cultural, linguistic, sensory, social, or digital barriers.
Access
We meet—or exceed—the accessibility expectations set by Australia’s leading healthcare bodies:
- RACGP – Royal Australian College of General Practitioners
- QPA – Quality Practice Accreditation
- AMA – Australian Medical Association
- APNA – Australian Primary Health Care Nurses Association
- AAPM – Australian Association of Practice Management
- NSW RDN – NSW Rural Doctors Network
- ACRRM – Australian College of Rural and Remote Medicine
Key Accessibility Features at SFMC
- Step-free access and wheelchair-friendly entrances, bathrooms, and consultation rooms
- Designated accessible parking close to entry points
- Language interpreter services, including AUSLAN and multicultural support
- Flexible appointment options, including longer consults and telehealth
- Trauma-informed, culturally safe care for Aboriginal and Torres Strait Islander people
- Staff trained in inclusive communication, disability awareness, and compassionate care
- Clear signage, digital wayfinding, and readable patient information formats
We also work proactively with community partners, support networks, and advocacy organisations to identify and remove barriers to care across our practices.
️ Quality, Equity, and Dignity
Accessibility isn’t an optional extra—it’s a core component of quality, safety, and person-centred care. We regularly review our facilities, policies, and systems to ensure our practices reflect the needs of our diverse communities, including people living with disability, older persons, carers, and those from rural, remote, or vulnerable settings.
At SFMC, accessibility is more than compliance—it’s compassion in action.
To give feedback or request support for your visit, please contact your local Practice Manager.