Shoalhaven Family Medical Centres (SFMC) is committed to providing a safe and secure environment for our patients, staff, and visitors. To support this commitment, Closed-Circuit Television (CCTV) cameras are installed in designated areas of our premises.
Purpose of CCTV
CCTV is used to:
- Enhance the safety and security of patients, staff, and visitors.
- Deter and manage antisocial, unlawful, or aggressive behaviour.
- Support the investigation of incidents or accidents on site.
- Assist in the protection of property and infrastructure.
- CCTV is not used for monitoring the clinical care of patients, private consultations, or to replace effective personal communication.
Privacy and Confidentiality
- We understand the importance of protecting the privacy and dignity of individuals. All CCTV use complies with:
- The Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs)
- State-based surveillance legislation, including the Surveillance Devices Act 2007 (NSW)
Cameras are not installed in private areas such as:
- Consulting rooms
- Treatment rooms
- Bathrooms
- Staff-only changerooms
Where CCTV is Used
Cameras may be in place at:
- Main entrances and exits
- Waiting rooms
- Reception areas
- Car parks and external grounds
- Emergency exits and other public-access areas
Clear signage is displayed where CCTV cameras are in operation.
Recording and Storage
- CCTV footage is recorded and stored securely using encrypted systems.
- Access is restricted to authorised personnel (e.g. Practice Manager, IT Manager, CEO).
- Recordings are stored for a limited time (generally 30–90 days), unless required for a specific investigation or legal reason.
- Footage may be provided to law enforcement or insurers where legally appropriate.
Access to Footage
Individuals may request access to footage in which they appear by submitting a written request to the Practice Manager. Access will be considered following privacy legislation, and may be refused where it compromises the privacy of others or relates to an ongoing investigation.
✅ Review and Compliance
This policy is reviewed annually or whenever significant technological, legislation, or risk assessment changes occur. CCTV use is part of our broader security and workplace safety strategy, and aligns with:
- RACGP Standards for General Practices 5th edition
- APNA and AAPM guidance on clinical and operational governance
- QPA accreditation requirements
We’re here to care for your health, safety, and privacy.
For questions about our CCTV policy, please contact your practice’s Practice Manager