Because Your Voice Helps Us Care Better
At Shoalhaven Family Medical Centres (SFMC), we believe that healthcare is a two-way conversation. Your experiences, concerns, compliments, and suggestions help us improve and provide safe, high-quality, and compassionate care—every day.
We welcome all forms of feedback and encourage you to let us know how we’re doing.
Why Feedback Matters
Your feedback helps us to:
- Recognise what’s working well
- Identify areas needing improvement
- Make positive changes for patients and staff
- Meet RACGP 5th Edition Standards for continuous quality improvement
Running a Bit Behind? We’ll Let You Know.
Due to the unpredictable nature of general practice, our doctors may sometimes run behind schedule—particularly when urgent or complex issues arise. If delays occur, our reception team will keep you informed.
We appreciate your patience and understanding.
How to Share Feedback
We aim to make sharing your experience easy, respectful, and confidential. You can:
- Speak to your doctor or any member of our team
- Request a meeting with the Practice Manager
- Fill in a Feedback Form available at reception
- Email or send us a letter (contact details below)
We value transparency and take all concerns seriously. We’re committed to resolving issues promptly and respectfully.
️ Still Not Satisfied? Here’s What to Do Next
If your concern isn’t resolved to your satisfaction, you can contact an independent complaints body:
Health Care Complaints Commission (HCCC) NSW
Locked Bag 18, Strawberry Hills NSW 2012
(02) 9219 7444
hccc@hccc.nsw.gov.au
www.hccc.nsw.gov.au
Let’s Keep Improving Together
We’re proud to care for our community—and even prouder when our patients help us grow. Whether you’re sharing a kind word, asking a question, or raising a concern, your feedback will always be heard and appreciated.
Thank you for helping make SFMC better for everyone.